Netaji Subhash Chandra Bose International Airport (CCU) Passenger Amenities, Water Refills & Nursing Pods

Airline Ticket Counter

IndiGo, Air India, Air India express, Spicejet, India one, Star Air, Akasa, Alliance Air. These Airline ticket counters helps passengers with ticketing and travel related services before departure. Its main functions include new tickets, changing flights or cancelling reservations. Passengers can also seek guidance with baggage check-in, seat selection, upfrades and special requests. Location : Opposite of Departure 3C gate, inside the terminal building

ATM

ATM machines are located at Kolkata Airport, one in the check-in area and one in Arrival city-side of the Airport to ensure that you have easy access to your money at all times.

Child care

Child care rooms are available at Departure (four) and Arrival (two) level of the Airport for facilitating parents for providing essentials to their child/infant such as feeding, changing diapers etc.

DigiYatra

DigiYatra is fully operational at Kolkata Airport, offering domestic passengers a contactless, faster travel experience by using facial recognition at entry, security, and boarding gates, replacing physical documents for smoother, quicker processing. You just need the DigiYatra app, register, and scan your face at designated e-gates for seamless movement from airport entry to boarding.

Golf Carts

Battery operated golf carts are available in the Terminal at check in, arrival, Custom area and aerobridge corridor for use by senior citizens, person with special needs, etc.

Implementation of e-Arrival Card

Kolkata Airport has implemented an e-Arrival Card, making it mandatory for foreign nationals (including OCI holders) entering India to complete an online form within 72 hours of arrival; you can fill it out via the Bureau of Immigration website (boi.gov.in), providing passport, flight, and stay details for a faster immigration process.

Left Luggage (Cloak Room) Facility

There is left luggage/baggage storage facilities to safely and securely store your luggage at the airport terminal. This facility is available exclusively for transit passengers. Baggage and luggage items can be stored for a few hours or up to 30 days. The bags shall be in locked condition. All items are subject to security checks, including X-ray screening and random hand searches. The facility operates 24 x 7 and booking can be done at the Arrival Level - Counter No. 10 (between Gate 3AB & Gate 3C). Both Domestic and International passengers can leave luggage for a maximum of 30 days at Charges of Rs.20/- per baggage (for 24 hours period). Beyond 24 hours or part thereof, Rs.40/- per day per baggage will be charged For any assistance / enquiry, contact - Airport Manager Phone : 033 -2569 1011 Mobile : 9674721815 / 9674721816 Email : am_kolkata@aai.aero

Medical Facilities

The MI room service, provided by Manipal Hospitals, is designed to offer passengers medical assistance whenever required. It operates 24/7 and is well equipped, with a doctor and a nurse always available for service.Ambulance support is available for emergencies. location At Arrival (Near 3C Gate)

Pharmacy

Rare Chemist & Guardian Pharmacy are located in the Bus Lounge Security Hold Area/ Domestic Security Hold Area of the Terminal.

Self Check in Kiosk

The Self check in kiosk allows passengers to complete the Check-in process by themselves without going to the airline counters. This facility offer a lot of benefits such as selecting seats, printing boarding passes, printing baggage tags for check-in luggage etc. these kiosks help reduce waiting time, speed up the check-in process and make airport operations more efficient. Self check-in kiosks are installed near every departure entry gate. A total of 38 kiosks are available across departure gates 1A/1B through 4A/4B.

Smoking rooms

Passengers can avail the facility of smoking rooms at Kolkata Airport. These are located inside the SHA.

Special needs

You can place a request to your airline for a wheelchair while booking your tickets or you can also contact the airline ticketing counter after reaching the airport and request for it. At Kolkata Airport, we have made: Ramps available for seamless movement of wheelchairs. Braille symbols and auditory signals are provided in the lifts for visually impaired. Disabled friendly toilets are available. Ambulift services are available on payment basis.

Wheel chair

WiFi

Wi-fi internet connectivity is available throughout all the passenger waiting areas of Domestic & International levels. To connect to free Wi-Fi service, passengers have to provide their mobile numbers as login id’s or Contact Helpdesk. Once connected, this service enables the passengers to access a secure and high speed connection while waiting for their flights. Free Wi-Fi is available for 30 minutes.