Refunds & Cancellations

The only thing you can buy from us directly is an international eSIM data plan, and this policy explains how refunds and cancellations work for those purchases. A Tripmojo Pro subscription is bought, billed, cancelled and refunded through the Apple App Store or Google Play, under that store's rules; see section 8a of our Terms. This policy sits alongside our Terms & Conditions.

You are only charged as part of issuing your eSIM. If you start a checkout and change your mind, simply leave the payment screen - an unfinished checkout is cancelled automatically and you owe nothing. Where your bank shows a temporary hold for a purchase that did not complete, the hold is released automatically; banks typically clear it within a few business days.

If your payment succeeds but we are unable to issue your eSIM, you receive a full automatic refund to your original payment method - no need to ask. The same applies to duplicate charges for a single plan. Refunds are issued promptly on our side; depending on your bank or card network they typically appear within 5-7 business days (UPI refunds are often faster).

If your eSIM does not work, you get all of your money back. If the plan cannot be installed on your phone, or cannot hold a working data connection at your destination, and our support team cannot fix it, we refund the full amount you paid to your original payment method. No pro-rating, no deductions, no restocking fee.

This guarantee deliberately covers the cases most providers exclude:

• The QR code will not install, including on a network-locked or incompatible phone.
• The eSIM installs but never registers on a network at your destination.
• The connection is unusable in normal conditions - not merely slower than you hoped.
• You were charged but never received your QR code, charged twice, or charged more than the price shown at checkout.

What it does not cover. The guarantee is for plans that did not work, not for plans you decided against. Once a plan has connected and carried more than roughly 200 MB of data, it has demonstrably worked and is no longer refundable in full - though you should still contact us, because we would rather understand a bad trip than win an argument. Small diagnostic usage while you are trying to get connected never counts against you.

When to tell us.Any time during your plan's validity, or within 30 days of purchase if you never managed to activate it. Reach us while you are still travelling if you can - we would much rather get you online than refund you.

Email contact@tripmojo.ai from the email address on your order, with the order date and the country the plan was for. We reply to every request, usually within 2 business days. Approved refunds always go back to the original payment method - we do not issue refunds to a different card, account, or wallet.

Purchases billed in Indian Rupees are processed by our authorised India partner, Premium Tech Together Private Limited (Delhi, India; GSTIN 07AAOCP3103E1ZP), which is the merchant of record for those transactions and issues the corresponding refunds. All other purchases are processed by Candle Studios LLC. The refund rules on this page are the same either way.

Tripmojo helps you organise bookings you make with airlines, hotels, and other travel providers. Those bookings are contracts between you and the provider, and their fare rules govern any change, cancellation, or refund. Where a booking facilitated through Tripmojo is cancelled and a refund is due under the provider's rules, it is returned to your original payment method once the provider releases it.

Grievance officer (Consumer Protection (E-Commerce) Rules, 2020): Aditya Singh, support@tripmojo.ai. Grievances are acknowledged within 48 hours and resolved within one month.

Questions about this policy? Reach us at contact@tripmojo.ai or via our contact page.