Refunds & Cancellations

The Tripmojo app and website are free to use - there is no subscription, so there is nothing recurring to cancel. The only thing you can buy from us directly is an international eSIM data plan, and this policy explains how refunds and cancellations work for those purchases. It sits alongside our Terms & Conditions.

You are only charged as part of issuing your eSIM. If you start a checkout and change your mind, simply leave the payment screen - an unfinished checkout is cancelled automatically and you owe nothing. Where your bank shows a temporary hold for a purchase that did not complete, the hold is released automatically; banks typically clear it within a few business days.

If your payment succeeds but we are unable to issue your eSIM, you receive a full automatic refund to your original payment method - no need to ask. The same applies to duplicate charges for a single plan. Refunds are issued promptly on our side; depending on your bank or card network they typically appear within 5-7 business days (UPI refunds are often faster).

An eSIM is a digital product: the moment your QR code is issued, the plan has been provisioned with our network supplier. Because of that, a delivered eSIM generally cannot be returned or refunded - including where a plan could not be installed on a network-locked or incompatible device after we showed a compatibility notice at checkout (see section 8 of the Terms).

You are always entitled to a refund where the failure is on our side, for example:

• You were charged but never received your eSIM QR code.
• The eSIM was faulty when delivered and could not be activated at all.
• You were charged more than the price shown at checkout, or charged twice.

If your plan is completely unused and you no longer need it, contact us - we cannot promise a refund once a plan is provisioned, but we will do what we reasonably can.

Email contact@tripmojo.ai from the email address on your order, with the order date and the country the plan was for. We reply to every request, usually within 2 business days. Approved refunds always go back to the original payment method - we do not issue refunds to a different card, account, or wallet.

Tripmojo helps you organise bookings you make with airlines, hotels, and other travel providers. Those bookings are contracts between you and the provider, and their fare rules govern any change, cancellation, or refund. Where a booking facilitated through Tripmojo is cancelled and a refund is due under the provider's rules, it is returned to your original payment method once the provider releases it.

Questions about this policy? Reach us at contact@tripmojo.ai or via our contact page.